Privacy policy
Our commitment to privacy

CrackedHeads Games ("we") is committed to maintaining the security, confidentially and privacy of your personal information. This is our Privacy Policy. It documents our on-going commitment to you and has been developed in compliance with British Columbia's Personal Information Protection Act ("PIPA").

Information we collect

We may collect different types of information during your interactions with our Sites. This information may include personal information e.g., name, phone number, postal address, email address, and certain payment information.

Scope of policy

We own and operate the website. This Policy applies to our collection, use and disclosure of your personal information in connection with our operation of our website and game. This Policy does not impose any limits on our collection, use or disclosure of the following information: business contact information; and certain publicly available information.

How we use the information

When collecting personal information, we will state the purpose of collection and will provide, on request, contact information for our Officer who can answer questions about the collection. We collect, use and disclose your personal information for the following purposes:
to provide and administer requested products and services, and to disclose the information for any purpose related to operation of accounts and provision of requested products and services;
to communicate with you through our website and email;
to authenticate your identity;
to monitor your compliance with any of your agreements with us;
to provide personal information to third party suppliers of products and services;
to protect us, yourself and others from fraud and error and to safeguard our business interests;
to collect debts owed to us;
to comply with legal and regulatory requirements; and
to distribute to third parties including financial institutions, payment processors, lawyers, financial institutions and government licensing bodies for any of the above purposes.

The above collections, uses and disclosures are a reasonably necessary part of your relationship with us. You may instruct we to refrain from using or sharing your personal information at any time by providing written notification to our Officer. We acknowledge that the sharing of your personal information is at your option and we will not refuse you access to any product or service merely because you have told us to stop using or sharing your personal information. When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you before to such use, and we will seek your consent unless the use is authorized or required by law.

Limits on collection of personal information

We will not collect personal information indiscriminately but will limit collection of personal information to that which is reasonable and necessary. We will also collect personal information as authorized by law.

Limits for using, disclosing and retaining personal information

Your personal information will only be used or disclosed for the purposes set out above and as authorized by law. We will keep personal information used to make a decision affecting you for at least one year after using it to make the decision. We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for a legal or business purpose. We will take due care when destroying personal information so as to prevent unauthorized access to the information.

E-mail communication

If you are registered user of our site and have supplied your e-mail address, we may occasionally send you e-mails to tell you about new games, features or other products or services, or to solicit your feedback. If you send us a request (e.g., through a support e-mail or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.


We will sometimes use “cookies” (persistent and session cookies) to allow for an easier user experience on our site and our games. A cookie is a small file that a website stores on a visitor’s computer. We may use cookies to help us identify and track visitors, their usage of our site, products and services, and their access preferences. If you do not wish to have cookies placed on your computer, you may set your browser to refuse cookies before accessing and using our site, products and services. However, certain features of our site, products and services may not function properly without the aid of cookies.


We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete. If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed. When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under our control with a note that the correction was requested but not made.

Safeguarding personal information

We protect the personal information in our custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. We will take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the suppliers and agents who assist in providing services to us. Note that confidentiality and security are not assured when information is transmitted through e-mail or other wireless communication. Please notify our Officer in writing if you do not want Cracked Heads to communicate with you through these means.

Providing access

You have a right to access your personal information held by Cracked Heads. Upon written request and authentication of your identity, we will provide you your personal information under our control. We will also give you information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We will make the information available within 30 days of receiving a written request or provide written notice where additional time is required to fulfil the request. In some situations, Cracked Heads may not be able to provide access to certain personal information (e.g., if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation or where disclosure of the information would reveal confidential commercial information that could harm the competitive position of Cracked Heads). Cracked Heads may also be prevented by law from providing access to certain personal information. Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.


Any inquiries, complaints or questions regarding this Privacy Policy should be directed in writing to